General Customer Care Info:
P.O. Box 1085
Stratham, NH 03885
P: 603 686 7112
sales receipt must accompany returns.
accept returns for exchange or refund 7 calendar days after delivery of the
product. At our sole discretion after 7 calendar days, we will offer an exchange
or store credit only. Items must be in "new, unaltered and unused condition".
Definition of new, unaltered and unused condition is:
- -without showing signs of wear or
damage in any way
- -within 7 calendar days of the
delivery date (after 7 days no returns are allowed)
- -must not be a special order or a
- -unless noted that it cannot be
returned or has a different return policy time period other than that 7 days
noted in that item's particular item description.
item is received damaged or is incorrectly shipped by us please contact Customer
Support immediately. Items that are defective and shipped from us or items that
you did not order but received from us will qualify for store credit or a cash
are contingent upon inspection of item(s) once we receive it.
a 25% restocking fee for returned items that are not being exchanged and are not
damaged. Again you MUST contact us within 7 days if you intend to return ANY
item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting
us will NOT be refunded.
Customer is responsible for all
shipping costs if seller is not at fault.